Shipping & Delivery

Store Name: Pawlister
Website: https://pawlister.com/
Last Updated: January 2026

At Pawlister, we believe shipping should be clear, predictable, and trustworthy. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you shop with us. It applies to all purchases made through our website and covers our full product range, including earrings, gold necklaces, necklaces, and rings.

Please take a moment to read this policy carefully. By placing an order with Pawlister, you agree to the terms outlined below.

1. Shipping Overview

Pawlister currently ships orders within the United States using reliable national carriers. Our goal is to process and ship every order quickly while maintaining accuracy, secure packaging, and consistent delivery timelines.

Key shipping highlights:

• Flat-rate shipping: $6.99 per order
• Handling time: 1 business day
• Transit time: 2–6 business days
• Order cut-off time: 5:00 PM EST
• Shipping days: Monday through Friday
• Delivery carriers: USPS, UPS, and FedEx
• Tracking provided: Yes, for every order

2. Shipping Destinations

At this time, Pawlister ships to addresses within the United States only. This includes:

• Residential addresses
• Commercial addresses
• PO Boxes (via USPS when applicable)

We do not currently offer international shipping. Any updates to our shipping regions will be announced on our website.

3. Shipping Costs

Pawlister offers a simple and transparent pricing structure for shipping. There are no hidden fees, handling surcharges, or carrier-specific price changes at checkout.

Shipping Cost Table

This flat rate applies regardless of:

• Order value
• Number of items
• Product type (earrings, necklaces, rings, or gold jewelry)
• Shipping carrier used

Applicable sales tax, if any, is calculated separately at checkout based on your shipping address.

4. Order Cut-Off Time

To ensure fast processing, Pawlister uses a daily order cut-off time.

• Cut-off time: 5:00 PM Eastern Standard Time (EST)
• Business days: Monday through Friday (excluding holidays)

Orders placed before 5:00 PM EST on a business day will begin processing the same day. Orders placed after 5:00 PM EST, on weekends, or on holidays will be processed on the next business day.

5. Order Processing & Handling Time

Once your order is placed and payment is successfully confirmed, it enters our fulfillment system.

Handling Time Details

Handling time refers to the period between order placement and when the package is handed to the shipping carrier. Pawlister’s standard handling time is 1 business day.

6. Shipping Transit Time

After your order leaves our facility, delivery time depends on the carrier and destination.

Estimated Delivery Timeline

Transit times are estimates and may vary due to:

• Weather conditions
• Carrier volume
• Destination location
• Seasonal demand

Pawlister cannot guarantee exact delivery dates but works closely with carriers to minimize delays.

7. Shipping Carriers

Pawlister partners with reputable delivery services to ensure secure and timely shipping.

Supported Delivery Services

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx

Carrier selection is determined by factors such as package size, weight, destination, and delivery efficiency. Customers cannot select a specific carrier at checkout.

8. Order Tracking

All Pawlister shipments include tracking.

Tracking Information

• A tracking number is generated once your order ships
• Tracking details are sent via email
• Tracking updates are provided directly by the carrier

Tracking allows you to:

• Monitor shipping progress
• Confirm delivery status
• Identify delays or exceptions

Please allow up to 24 hours after shipment confirmation for tracking updates to appear.

9. Delivery Expectations

Orders are delivered to the address provided at checkout. It is the customer’s responsibility to ensure shipping details are accurate and complete.

Important delivery notes:

• Deliveries occur Monday through Saturday, depending on the carrier
• Signature requirements may apply for certain shipments
• Packages marked as “Delivered” by the carrier are considered fulfilled

If a package is left in a secure location by the carrier, Pawlister is not responsible for loss due to theft after confirmed delivery.

10. Jewelry Packaging & Protection

All Pawlister jewelry, including earrings, necklaces, gold necklaces, and rings, is packaged carefully to prevent damage during transit.

Our packaging standards include:

• Protective cushioning
• Secure internal placement
• Durable outer packaging

If an item arrives damaged, please contact our support team immediately with photos and order details.

11. Shipping Delays & Exceptions

While we strive to meet all estimated timelines, shipping delays may occasionally occur due to circumstances beyond our control.

Potential causes include:

• Severe weather
• Carrier service disruptions
• Incorrect or incomplete addresses
• Peak shipping seasons

Pawlister is not liable for carrier-related delays once the package has been handed off, but we will assist you in tracking and resolving delivery issues whenever possible.

12. Incorrect or Undeliverable Addresses

Please double-check your shipping address before placing an order.

If an order is returned due to:

• Incorrect address
• Incomplete address
• Refused delivery

The customer may be responsible for reshipping costs. Pawlister is not responsible for delays or losses caused by address errors provided at checkout.

13. Lost or Missing Packages

If your tracking information shows no movement for an extended period or indicates a lost shipment, please contact us promptly.

We will:

• Investigate with the carrier
• Assist in filing claims if applicable
• Determine next steps based on carrier confirmation

Claims must be reported within a reasonable timeframe after the expected delivery date.

14. Shipping During Holidays

Orders placed on U.S. federal holidays or during peak shopping seasons may experience longer processing or transit times.

Holidays are not considered business days for handling or processing purposes.

15. Customer Support & Contact Information

Pawlister’s support team is available to assist with shipping questions, tracking issues, or delivery concerns.

Support Hours:
8:00 AM – 7:00 PM (EST), Monday – Saturday

Email:
support@pawlister.com

When contacting us, please include:

• Order number
• Full name
• Shipping address
• Description of the issue

This helps us resolve your request as efficiently as possible.

16. Policy Updates

Pawlister reserves the right to update or modify this Shipping Policy at any time. Changes take effect immediately upon posting on our website and apply to orders placed after the update date.

We encourage customers to review this policy periodically for the most current information.

17. Final Notes

Shipping is a critical part of your shopping experience, and Pawlister is committed to delivering your jewelry safely, reliably, and transparently. From order placement to final delivery, we aim to provide consistent service you can trust.

Thank you for choosing Pawlister.