Frequently Asked Questions (FAQs)

Store Name: Pawlister
Website: https://pawlister.com/
Last Updated: January 2026

This FAQ section is designed to provide clear, helpful answers to the most common questions about shopping at Pawlister. It covers orders, shipping, returns, payments, and general store information to help you shop with confidence.

If you do not find the answer you’re looking for, our support team is always happy to help.

1. About Pawlister

What does Pawlister sell?

Pawlister is an online jewelry store offering a curated selection of:

  • Earrings
  • Gold necklaces
  • Necklaces
  • Rings

Each item is selected with a focus on quality, design, and everyday wearability.

Where is Pawlister located?

Pawlister operates online within the United States. All orders are processed and shipped through trusted U.S.-based fulfillment and delivery services.

2. Ordering

How do I place an order?

Simply browse our website, add your desired items to the cart, and proceed to checkout. Once payment is successfully completed, you will receive an order confirmation email.

Can I modify or cancel my order after placing it?

Yes, but only if the order has not yet entered processing.

  • Contact us immediately at support@pawlister.com
  • Orders already processed or shipped cannot be changed or canceled

Please review our Cancel / Change Order Policy for full details.

What is the order cut-off time?

The daily order cut-off time is 5:00 PM EST, Monday through Friday. Orders placed after this time are processed on the next business day.

3. Shipping & Delivery

Where do you ship?

Pawlister currently ships within the United States only.

How much does shipping cost?

We offer flat-rate standard shipping for $6.99 per order, regardless of the number of items purchased.

How long does shipping take?

Shipping timelines include:

  • Handling time: 1 business day
  • Transit time: 2–6 business days

Total delivery time is typically 3–7 business days.

Which carriers do you use?

We ship orders using reliable national carriers:

  • USPS
  • UPS
  • FedEx

Carrier selection depends on package size, weight, and destination.

Will I receive tracking information?

Yes. All orders include tracking. Once your order ships, a tracking number will be emailed to you.

4. Returns & Refunds

What is your return policy?

We accept returns within 60 days of delivery, provided the item is unused, unworn, and in its original condition.

Are there any return or restocking fees?

No. Pawlister does not charge return fees or restocking fees.

How long do refunds take?

Once a return is approved, refunds are processed within 12 days. The exact timing may vary depending on your payment provider.

How do I start a return?

To initiate a return, contact us at support@pawlister.com with your order number and reason for return. Our team will provide further instructions.

5. Payments

What payment methods do you accept?

Pawlister accepts:

  • PayPal (recommended)
  • Major credit and debit cards processed through PayPal

Why is PayPal recommended?

PayPal provides enhanced security, fast processing, and protects your financial information. You can use PayPal even if you do not have a PayPal balance by linking a card or bank account.

When is my payment charged?

Payment is charged at the time the order is placed. Orders are not processed or shipped until payment is confirmed.

6. Product Information

Are the product photos accurate?

We make every effort to display products accurately. However, slight variations in color or appearance may occur due to lighting, screen settings, or natural material differences.

Are your jewelry items safe for everyday wear?

Our jewelry is designed for regular use. To maintain longevity, we recommend proper care, such as avoiding exposure to water, chemicals, or excessive impact.

7. Damaged or Incorrect Orders

What if my item arrives damaged?

If your order arrives damaged, contact us as soon as possible with photos of the item and packaging. We will evaluate the issue and provide an appropriate solution.

What if I receive the wrong item?

If you receive an incorrect item, notify us immediately. We will verify the issue and assist with a replacement or refund.

8. Account & Privacy

Do I need an account to place an order?

No. You can check out as a guest. However, providing an email address is required to receive order confirmations and shipping updates.

How is my personal information protected?

We take privacy seriously. Your data is handled securely and used only for order fulfillment, support, and service-related communication. For more details, please review our Privacy Policy.

9. Customer Support

How can I contact customer support?

You can reach our support team at:

Email: support@pawlister.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

How quickly will I receive a response?

We aim to respond to all inquiries as quickly as possible during support hours, typically within one business day.

10. General Questions

Do you offer exchanges?

At this time, we do not offer direct exchanges. You may return eligible items for a refund and place a new order.

Can I refuse delivery?

Refused deliveries are treated as returns and processed according to our Return & Refund Policy. Shipping charges may not be refundable.

11. Updates to This FAQ

We may update this FAQ section periodically to reflect changes in policies, services, or operations. Updates take effect immediately upon posting.

12. Final Note

We want your experience at Pawlister to be smooth, transparent, and enjoyable. This FAQ is here to answer questions before they become problems and to make every step of your shopping journey clear.

Thank you for choosing Pawlister.