Return & Refund Policy

Store Name: Pawlister
Website: https://pawlister.com/
Last Updated: January 2026

At Pawlister, we stand behind the quality and craftsmanship of our jewelry. We also understand that sometimes a purchase may not be exactly what you expected. This Return & Refund Policy explains how returns, exchanges, and refunds work when you shop with us, so you can buy with confidence.

This policy applies to all products sold on our website, including earrings, gold necklaces, necklaces, and rings.

1. Policy Overview

Pawlister offers a generous and transparent return and refund process designed to be fair, simple, and stress-free.

Key highlights:

• Return window: 60 days from delivery
• Refund processing time: Up to 12 days after approval
• Restocking fees: None
• Return fees: None charged by Pawlister
• Eligible items: Most unused, unworn jewelry items

2. Eligibility for Returns

To qualify for a return, the following conditions must be met:

• The item must be returned within 60 days of the delivery date
• The item must be unused, unworn, and in its original condition
• The item must be returned with original packaging and included accessories

Jewelry should show no signs of wear, damage, alteration, or tampering beyond what is necessary to inspect the item.

3. Items Not Eligible for Return

For hygiene, safety, and product integrity reasons, certain items may not be eligible for return. These may include:

• Items that show visible signs of wear or damage
• Products returned outside the 60-day return window
• Items not in original condition or missing original packaging

If an item is deemed ineligible after inspection, it will be returned to the customer at no additional charge.

4. Return Window Details

The return period begins on the date your order is marked as delivered by the carrier.

Return Timeline Summary

Requests submitted after 60 days from delivery cannot be accepted.

5. How to Initiate a Return

To begin a return, please contact our support team before sending any items back.

Email: support@pawlister.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

When contacting us, please include:

• Your order number
• The item(s) you wish to return
• The reason for the return

Our team will provide return instructions and confirm eligibility.

6. Return Shipping Process

Once your return request is approved, you will receive instructions on how and where to send your item.

Important notes:

• Items must be packaged securely to prevent damage during return transit
• We recommend using a trackable shipping service for your return
• Pawlister is not responsible for items lost during return shipping

Return shipping costs may vary depending on your location and carrier.

7. Condition Inspection

All returned items are carefully inspected upon receipt.

During inspection, we verify:

• Item condition
• Signs of wear or use
• Completeness of packaging

Inspection typically takes 1–3 business days. Once completed, you will be notified of approval or rejection.

8. Refund Policy

Approved returns are eligible for a full refund.

Refund Details

• Refund method: Original payment method
• Processing time: Up to 12 days after return approval
• Fees: No restocking fees, no processing fees

Refund timing may vary depending on your payment provider or financial institution.

9. Refund Timeline Explained

The refund process includes multiple stages:

1. Return received and inspected
2. Refund approved
3. Refund processed by Pawlister
4. Funds released by the payment provider

While Pawlister processes refunds promptly, some banks or card issuers may take additional time to reflect the credit.

10. Exchanges

At this time, Pawlister does not offer direct exchanges.

If you wish to replace an item:

• Please return the original item for a refund
• Place a new order for the desired product

This ensures faster processing and accurate inventory availability.

11. Damaged or Defective Items

If your order arrives damaged or defective, please contact us as soon as possible.

To help us resolve the issue quickly, include:

• Photos of the damaged item
• Photos of the packaging
• Your order number

Pawlister will evaluate the situation and determine the appropriate resolution, which may include a replacement or refund.

12. Incorrect Items Received

If you receive an item different from what you ordered, notify us immediately.

We will:

• Verify the error
• Provide instructions for return
• Ensure the correct item or refund is issued

13. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

• First, check with your bank or card provider
• Then, contact us with your order number

We will gladly assist in tracking the refund status.

14. Gifts & Third-Party Purchases

Refunds are issued to the original payment method used at checkout.

If an item was purchased as a gift:

• The refund will be sent to the original purchaser
• We are unable to issue refunds to alternate payment methods

15. Abuse & Excessive Returns

Pawlister reserves the right to refuse returns in cases of excessive or abusive return behavior, including repeated use-and-return patterns.

This policy exists to protect fair use for all customers.

16. Policy Updates

Pawlister may update this Return & Refund Policy at any time. Changes take effect immediately upon posting on our website and apply to future return requests.

We recommend reviewing this policy periodically for the latest information.

17. Contact Information

For any questions related to returns or refunds, please reach out to us.

Pawlister Support
Email: support@pawlister.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

18. Closing Statement

Your trust matters. Pawlister’s Return & Refund Policy is designed to give you peace of mind while shopping for jewelry you love. Clear timelines, no hidden fees, and fair treatment are at the core of how we do business.

Thank you for choosing Pawlister.