Cancel/ Change Order

Store Name: Pawlister
Website: https://pawlister.com/
Last Updated: January 2026

At Pawlister, we understand that plans change. This Cancel / Change Order Policy explains when and how you may request modifications or cancellations after placing an order. Our goal is to be flexible while maintaining fast processing and accurate fulfillment.

This policy applies to all products sold on our website, including earrings, gold necklaces, necklaces, and rings.

1. Policy Overview

Because Pawlister processes orders quickly, the ability to cancel or modify an order depends on its fulfillment status.

Key points:

  • Orders can be canceled or changed before processing begins
  • Once an order has been processed or shipped, changes are no longer possible
  • Approved cancellations receive a full refund
  • There are no cancellation or change fees

2. Order Processing Timeline

Pawlister processes orders promptly to ensure fast delivery.

Important timing details:

  • Order cut-off time: 5:00 PM EST, Monday–Friday
  • Orders placed before the cut-off may begin processing the same business day
  • Orders placed after the cut-off are processed the next business day

Once processing begins, the order is prepared for shipment and cannot be modified.

3. How to Request a Cancellation

To request an order cancellation, you must contact us as soon as possible after placing your order.

Contact Method:
Email: support@pawlister.com

Please include:

  • Order number
  • Full name
  • Reason for cancellation (optional)

If the request is received before processing begins, we will cancel the order and issue a full refund.

4. How to Request an Order Change

Order changes may include:

  • Updating a shipping address
  • Correcting contact details
  • Modifying item quantities or selections

Change requests must be submitted immediately after placing the order.

If the order has not yet entered processing, we will do our best to accommodate the request. If processing has already begun, changes cannot be made.

5. Orders That Cannot Be Canceled or Changed

An order cannot be canceled or modified once:

  • It has entered processing
  • It has been packaged
  • It has been shipped and assigned a tracking number

In these cases, the order must be handled through our Return & Refund Policy after delivery.

6. Refunds for Canceled Orders

Approved cancellations receive a full refund.

Refund details:

  • Refunds are issued to the original payment method
  • There are no cancellation or processing fees
  • Refund processing time may take up to 12 days depending on the payment provider

You will receive a confirmation once the refund has been initiated.

7. Address Change Requests

Address changes are only possible before processing begins.

Please ensure:

  • The full and correct address is provided at checkout
  • Any corrections are sent immediately after ordering

Pawlister is not responsible for delivery issues caused by incorrect addresses provided by the customer once the order has been processed.

8. Orders Already Shipped

If your order has already shipped:

  • It cannot be canceled or changed
  • You may return the item after delivery in accordance with our Return & Refund Policy

Shipping charges are not refundable for shipped orders unless required by law.

9. Duplicate Orders

If you accidentally place a duplicate order, contact us immediately.

We will:

  • Verify the duplicate
  • Cancel the extra order if processing has not begun
  • Issue a full refund where applicable

10. Refused Deliveries

If an order is refused at delivery and returned to us:

  • It will be treated as a return
  • Refunds will be processed according to our Return & Refund Policy
  • Shipping costs may not be refundable

11. Customer Responsibility

To avoid issues with cancellations or changes:

  • Review your order carefully before submitting
  • Confirm product selection, quantities, and address details
  • Contact us immediately if an error is noticed

Fast processing means limited time for changes.

12. Support Availability

Our support team is available to assist with cancellation or change requests during the following hours:

Support Hours:
8:00 AM – 7:00 PM (EST), Monday – Saturday

Email:
support@pawlister.com

Requests received outside business hours will be handled on the next business day.

13. Policy Updates

Pawlister reserves the right to update this Cancel / Change Order Policy at any time. Updates take effect immediately upon posting on our website and apply to orders placed after the update.

14. Final Statement

This policy is designed to balance flexibility with fast, reliable service. While we work quickly to ship your jewelry, we are always here to help when changes are needed.

Thank you for choosing Pawlister.